October Update

Following the recent announcement from Welsh Government, new restrictions came into effect in Denbighshire from 6pm on Thursday 1st October. We wanted to assure our customers we are still very much open for business.
 
Our Leisure facilities, restaurants and attractions remain fully operational and you will continue to benefit from the same quality customer experience and a clean and safe environment. If you have a booking, and the new restrictions may prevent you from attending, please contact the relevant facility and we will assist you with some options.
 
Our priority and commitment remains to keeping you and our staff safe, whilst delivering the best possible customer experience.
 
Thank you for your continued support, and ‘making the comeback’ with Denbighshire Leisure Ltd.

 

Opening Times and Activities Available

 
As we move to our autumn and winter opening times, we have made some changes to our programmes.  You will find up-to-date information here, along with details of all available activities. 
 
 
Details of the processes in place to keep our customers and staff safe are available here: Customer Safety

 

 

Fitness Suites

 
Fitness suite sessions are currently available to members only.  If you are not a member and would like to use our facilities, please contact your preferred centre.  You can find contact details here.
 
All sessions need to be pre-booked before attending.  
 
Our sessions are either 60 or 90 minutes in duration, session times are available on our booking portal - http://leisure.denbighshire.gov.uk/leisurebookings/  
 
If you wish to change a booking, please call or email the centre directly. We cannot make changes to bookings via social media.
 
On arrival at the centre, staff will explain the processes in place for social distancing.
 
Changing rooms and showers are not available and customers should arrive changed for their activity.  Designated toilets are available for use by customers.
 
Bring enough drinking water for your activity as our water fountains are not in use.
 
Bring minimal personal items as lockers are not available.  
 
To comply with social distancing, not all gym equipment will be available for use.  Machines will be marked red, amber or green to indicate which machines can be used.
Disinfectant wipes are available within the fitness suite.  Customers are requested to clean equipment, before and after use.
 
Please arrive on time for your session.  Wherever possible try not to arrive any more than 10 minutes early.  
 
Please read our customer safety information carefully for full details of how to use our centres safely.
 

Fitness Classes

 
Fitness classes are currently available to members only.  If you are not a member and would like to join our classes, please contact your preferred centre.  You can find contact details here.
 
All classes need to be pre-booked before attending.  Our current timetable is available here.
 
You can book your classes online at http://leisure.denbighshire.gov.uk/leisurebookings/
 
If you wish to change a booking, please call or email the centre directly. We cannot make changes to bookings via social media.
 
On arrival at the centre, staff will explain the processes in place for social distancing.  
 
Changing rooms and showers are not available and customers should arrive changed for their activity.  Designated toilets are available for use by customers.
 
Bring enough drinking water for your activity as our water fountains are not in use.
 
Bring minimal personal items as lockers are not available.  
 
Customers are encouraged to bring their own mat to participate in classes, however vinyl mats can be provided. 
 
Where equipment is provided, it will be cleaned by staff before the start of the session.  As an additional protection, disinfectant wipes are available and customers are requested to clean centre equipment before and after use. 
 
Please arrive on time for your session.  Wherever possible try not to arrive any more than 10 minutes early.  
 
Sessions will close 5 minutes after the class begins and no further customers will be allowed to join.
 
Before and after classes please do not congregate for social discussions.  
 
Please read our customer safety information carefully for full details of how to use our centres safely.

 

 

Swimming

 
Swimming sessions are available to members and non-members.  
 
All sessions need to be pre-booked before attending.  Our current timetable is available here.
To book swimming sessions please contact your preferred Leisure Centre.  
 
Rhyl Leisure Centre - 01824 712661
Nova Prestatyn - 01824 712323
Ruthin Leisure Centre - 01824 712665
Denbigh Leisure Centre - 01824 712664
 
If you wish to change a booking, please call or email the centre directly. We cannot make changes to bookings via social media.
 
On arrival at the centre, staff will explain the processes in place for social distancing.  
 
Toilets and changing rooms are available to pool users and we ask that people respect social distancing when using these facilities. 
 
No lockers will be available and belongings must be left on poolside.  We ask that you do not bring valuables with you or leave personal possessions in the cubicles.  
 
Disinfectant wipes are available in the changing area, and customers are requested to clean cubicles before and after use.
 
Please note showers are not available for use.
 
Please arrive on time for your session.  Wherever possible try not to arrive any more than 10 minutes early.  
 
If you require the pool hoist, please call the centre in advance.
 
Please read our customer safety information carefully for full details of how to use our centres safely.
 
 

Swimming Sessions Available

 
Adult Lane – 45 minutes
These sessions are for people aged 16 years and over.  Double lanes will be in operation with a maximum of 6 people per double lane. Please be advised that there will be mixed abilities within each lane, so please be considerate to others swimmers. A ‘no overtaking’ policy will apply, and swimmers are expected to make way for faster swimmers at the end of each length.
Leisure Card - £4.10 per person, non Leisure Card - £6.00.  Total Gym, Gym & Swim and Swimming Members – Free, ** Over 60’s £2.50.
Over 60s eligible for free swimming on selected sessions. 
 
Aqua Aerobics / Aqua Zumba / Swim Fit
Fitness in the water designed to improve stamina, strength and toning with no pressure on joints. For 16 years and upwards.  
Leisure Card - £4.80 per person, non Leisure Card - £6.00.  Total Gym and Classes Members – Free
** Over 60’s eligible for free classes on selected sessions. 
 
Family Swim – 45 minutes
Book a private pool space for up to five people to use within your family.  Play, swim and splash around your section of the pool.  Each session will have shallow end and deep end sections. Please ensure you book the most appropriate slot for your group’s ability.  A family swim requires at least 1 adult and must meet existing child to responsible adult supervision ratios.   
£10.10 for Leisure Card / Membership holders per family and £15.10 without.  
 
We have introduced sessions on a weekend where children under 16 swim free.  These sessions are part of the Welsh Assembly Government Free Swimming Initiative.  These sessions are £5.05 for Leisure Card / Membership holders per family and £7.55 without. 
 
Parent & Toddler - 45 minutes
Book a private pool space for up to five people to use within your family. A family swim requires at least 1 adult and must meet existing child to responsible adult supervision ratios.  £10.10 for Leisure Card / Membership holders per family and £15.10 without. 
 
Private Lane Hire – 45/60 minutes
 
If you would like a lane to yourself to practice stroke skills or improve your fitness, private lane hire is available.  These sessions are £10.10 per lane for Leisure Card / Membership holders and £15.10 without. Please note: For social distancing reasons, only one person per lane for private lane sessions. 
  
Disability
 
These sessions are specifically for swimmers with additional needs, and both swimmers and carers swim for free.
 
Swimming Lessons
We are currently working on plans to re-introduce our swimming lesson programme in line with Welsh Government guidance. More information to follow soon.  
 
Swimming lesson customers who have not cancelled their direct debits will qualify for the Leisure Card discount when booking a session, but no direct debit payments will be taken until the lesson programme begins.
 

Indoor Sports

 
The following activities are available.
 
Badminton – Available at Rhyl, St Asaph, Ruthin, Llangollen Leisure Centres
 
Squash – Available at Prestatyn Leisure Centre
 
Bookings can be made either online at http://leisure.denbighshire.gov.uk/leisurebookings/ or by contacting your preferred centre. You can find contact details here.  
 
Under the current guidance you can play singles badminton with another person from the local authority area. If you are playing doubles, each pair must be from the same household. For squash, you can only play with another person from the same household.
 
All sessions need to be pre-booked before attending.  
 
On arrival, staff will explain the process in place for social distancing.  
 
Changing rooms and showers are not available and customers should arrive changed for their activity.  Designated toilets are available for use by customers.
 
Customers should bring their own equipment where possible.
 
Please arrive on time for your session.  Wherever possible try not to arrive any more than 10 minutes early.  
 
Please read our customer safety information carefully for full details of how to use our centres safely.
 
Football / Netball – Rhyl/St Asaph/Denbigh/Ruthin/Llangollen
Under the current guidance, you can exercise in a group of up to 30 people in an organised activity managed by a gym, leisure centre, swimming pool or similar (as per the WAG guidance updated on 12th Sept 2020). Private group football / netball bookings that are not organised by a gym, leisure centre, swimming pool or similar are not permitted under the current guidance.
 

Play at Nova

All sessions need to be pre-booked before attending.  
 
To book swimming sessions please contact Nova Prestatyn on 01824 712323
 
For prices and opening times please visit our website at www.novaprestatyn.co.uk  
Bookings are limited to a maximum of 6 people living in the same household.
Parents will be allowed into the Play frame but should still social distance from other adults. 
Food and drinks are available from the Play Café.  Please use contactless payment where possible.  The menu will consist of light snacks and drinks which must be consumed within your allotted session.  
Toilets are available to customers and we ask that people respect social distancing when using these facilities. 
Please read our customer safety information carefully for full details of how to use our centres safely.
 

Customer Safety 

 
On reopening, we implemented new safety processes at all of our sites.  These were designed to ensure we are complying fully with all government advice, and are keeping our colleagues and customers safe.  Current processes will continue, but may change as and when government advice is updated. 
 
For your comfort and safety, you will see our staff carrying out regular intensive cleaning before, during and after each session, and they have all been trained according to Covid-19 guidelines. Please help them by adhering to any signs, notice and instructions given.
 
When visiting our gyms, leisure centres, swimming pools and attractions, you will need to wear a face covering in reception areas, changing rooms, toilets and circulation areas. You won’t need to wear one while you are exercising in the gym, taking part in a class, swimming or within Nova Play or the Ninja TAG arenas.
 
Please sanitise your hands on arrival and on leaving.  For your comfort and safety additional waste paper towel dispensers and hand sanitiser stations are positioned at the entrance and around the centre.
 
Additional signage has been put in place to guide customers and to help you understand changes that have been made to allow the facility to open.  
 
A one-way entry and exit system, will be used where practical.
 
We will, of course, continue to enforce social distancing measures and extensive cleaning throughout all of our facilities.
 
Please do not enter one of our buildings if you feel unwell or experience the symptoms of Covid-19.
 

Booking Terms and Conditions

 
All sessions must be pre-booked.
Sessions can be booked 7 days in advance for members and 4 for non-members.
Cancellations – you must give at least 2 hours’ notice if you are unable to attend.  Failure to do so may result in a non-member fee being charges.  Please email the centre to cancel your booking.  
Should a member not turn up for 3 sessions they will lose their priority booking privilege.  (Members will lose their priority booking privilege for 1 week from the day of missed session)
All bookings are subject to availability.  We cannot guarantee a place in any session.  
No refunds will be made for missed sessions.  Where there is a legitimate reason for not attending a session, a credit will be made to be used at one of our DLL facilities. 
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